Revolut Limited

Financial Ombudsman decision DRN-4784705 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Oct 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Unauthorised transaction

In the Ombudsman’s words

Miss K complains that Revolut Ltd did not refund a series of transactions she lost to a scam.APP scam refund refused

Unauthorised transactions Generally speaking, the starting point is that Revolut is able to hold Miss K liable for the disputed transactions if the evidence suggests it’s more likely than not that she made or authorised them herself.Unauthorised transaction

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4784705.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.