Nationwide Building Society

Financial Ombudsman decision DRN-4784361 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Wed Jun 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Mortgage administration

In the Ombudsman’s words

she discussed and agreed a fixed rate to be applied to the mortgage, fixing her interest for five yearsInterest and rates

Mrs G complains that she understood Nationwide Building Society would switch her mortgage to her chosen fixed interest rateMortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4784361.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.