HSBC UK Bank Plc
Financial Ombudsman decision DRN-4784333 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Jun 26deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Complaint handling
In the Ombudsman’s words
Mr P complains that HSBC UK Bank Plc unfairly blocked his attempted transactions.Funds blocked or frozen
I also make clear to Mr P that complaint handling is not a regulated activity and so I can’t consider any complaints Mr P may have about how HSBC handled his complaintComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4784333.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.