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Barclays Bank UK PLC
Financial Ombudsman decision DRN-4782566 Not upheld
Not upheldoutcome, as published by the Ombudsman
£474redress stated in the decision
Mon Oct 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
Mr O complains that Barclays Bank UK PLC gave him incorrect information about how much he would need to pay to redeem his mortgage.Mortgage administration
He also complains about the way that Barclays dealt with his subsequent complaint.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4782566.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.