Moneybarn Limited
Financial Ombudsman decision DRN-4782330 Not upheld
Not upheldoutcome, as published by the Ombudsman
£630redress stated in the decision
Tue Jun 18deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Treatment in financial difficulty
In the Ombudsman’s words
She says they were irresponsible in lending to her as the loan was unaffordable.Irresponsible lending
Ms C also said Moneybarn hadn’t treated her with forbearance and due consideration when she missed payments.Treatment in financial difficulty
Rules cited
FCA CONC (Consumer Credit sourcebook)
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4782330.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.