Revolut Limited

Financial Ombudsman decision DRN-4781211 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Sep 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Card dispute or chargeback

In the Ombudsman’s words

Miss A has complained Revolut Ltd did nothing to intervene and stop payments she made which turned out to be a cryptocurrency investment scam.APP scam refund refused

Revolut made a number of chargeback transactions, in accordance with the international card scheme rules.Card dispute or chargeback

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4781211.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.