PDL Finance Limited
Financial Ombudsman decision DRN-4779546 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Jun 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Support for vulnerable customers
In the Ombudsman’s words
Mr A complains that PDL Finance Limited, trading as Mr Lender (“Mr Lender”), lent to him irresponsibly because at the time he had a number of missed payments and defaults on his credit file.Irresponsible lending
Mr A is also unhappy about the help and support he received from Mr Lender after he says he told them about his mental health and the impact that it has had on him in 2022.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4779546.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.