MONZO BANK LIMITED
Financial Ombudsman decision DRN-4779255 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Sep 09deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Data and privacy
In the Ombudsman’s words
Monzo restricted Miss B’s account and later closed it on 13 October 2022.Account closed or refused
It also loaded a negative fraud marker against her on the National Fraud Database.Data and privacy
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4779255.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.