HSBC UK Bank Plc
Financial Ombudsman decision DRN-4778148 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Thu May 30deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Credit file reporting
In the Ombudsman’s words
Mrs M is also unhappy that HSBC didn’t provide her with a replacement credit card and closed her account without adequate reason.Account closed or refused
Mrs M complains that HSBC UK Bank Plc reported inaccurate information to her credit fileCredit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4778148.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.