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Barclays Bank UK PLC
Financial Ombudsman decision DRN-4777349 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Jun 12deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Support for vulnerable customers
In the Ombudsman’s words
allowed money to be taken from her joint mortgage current account (“MCA”) by the joint account holder without her signature or verbal consentUnauthorised transaction
She feels that Barclays failed to support her as a vulnerable customerSupport for vulnerable customers
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4777349.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.