Barclays Bank UK PLC

Financial Ombudsman decision DRN-4774701 Not upheld

Not upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Wed Nov 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Credit file reporting, Product mis-sold

In the Ombudsman’s words

Barclays had decided to close his accounts with immediate notice.Account closed or refused

Mr N is also unhappy his Barclaycard – credit card – was also closed. Mr N added that Barclays hasn’t removed all adverse markers both for inter-bank systems and on his credit file.Credit file reporting

Mr N says Barclays mis-sold him the Basic account as the staff had said it was the same as any other current account.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4774701.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.