NewDay Ltd

Financial Ombudsman decision DRN-4772064 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Sat Jun 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

Miss N complains that NewDay Ltd passed her account to a collection agency after she notified it of financial difficulties.Treatment in financial difficulty

She says she requested three months breathing space and was unhappy that fees and charges had been applied to her account during this period.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4772064.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.