Barclays Bank UK PLC

Financial Ombudsman decision DRN-4771566 Upheld

Upheldoutcome, as published by the Ombudsman

£400redress stated in the decision

Tue May 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

a penalty of £566.11 was charged because the transfer was made before the fixed term on her existing account had expiredCharges and fees

I do find that Barclays didn’t give Mrs C sufficient information when she took out ISA issue 25 (the monthly interest option)Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4771566.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.