Santander UK Plc
Financial Ombudsman decision DRN-4771139 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Mar 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Card dispute or chargeback
In the Ombudsman’s words
Ms T complains that Santander UK Plc (Santander) is refusing to refund her the amount she lost as the result of a scam.APP scam refund refused
When payments are made by card the only recovery option Santander has is to request a chargeback.Card dispute or chargeback
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4771139.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.