MONZO BANK LIMITED
Financial Ombudsman decision DRN-4770921 Upheld
Upheldoutcome, as published by the Ombudsman
£830redress stated in the decision
Thu Nov 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Service failure
In the Ombudsman’s words
Mr A complains that Monzo Bank Ltd treated him unfairly when it dealt with a Chargeback claim he made.Card dispute or chargeback
He said it acted unreasonably by not processing Mr A’s request for assistance correctly which meant he was unable to mitigate the losses he incurred.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4770921.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.