ClearBank Limited
Financial Ombudsman decision DRN-4770252 Upheld
Upheldoutcome, as published by the Ombudsman
£1,352redress stated in the decision
Mon Jun 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Funds blocked or frozen
In the Ombudsman’s words
A company, which I’ll refer to as M, complains that ClearBank Limited (a Tide account) won’t reimburse the funds it lost to a scam.APP scam refund refused
Tide had also blocked M’s account and told M it would be closing the accountFunds blocked or frozen
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4770252.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.