Barclays Bank Plc
Financial Ombudsman decision DRN-4770008 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Mon May 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Support for vulnerable customers
In the Ombudsman’s words
I require Barclays Bank UK Plc to pay Mr H further compensation of £100 for the distress and inconvenience its misleading information caused him.Complaint handling
Mr H was in a vulnerable position and tried to get help from Barclays, but he wasn’t supported as promised.Support for vulnerable customers
Rules cited
Payment Services Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4770008.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.