MONZO BANK LIMITED
Financial Ombudsman decision DRN-4769815 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Jan 31deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Card dispute or chargeback
In the Ombudsman’s words
Mrs K has complained that Monzo Bank Limited (“Monzo”) failed to protect her from falling victim to a cryptocurrency-related investment scam.APP scam refund refused
These payments were made using a debit card, which means the chargeback process is relevant.Card dispute or chargeback
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4769815.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.