HSBC UK Bank Plc
Financial Ombudsman decision DRN-4768915 Not upheld
Not upheldoutcome, as published by the Ombudsman
£360redress stated in the decision
Tue Nov 19deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Service failure
In the Ombudsman’s words
HSBC considered raising a chargeback, but ultimately didn’t raise one.Card dispute or chargeback
I do though find that there were failings in HSBC’s customer service to herService failure
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4768915.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.