MONZO BANK LIMITED
Financial Ombudsman decision DRN-4768772 Not upheld
Not upheldoutcome, as published by the Ombudsman
£650redress stated in the decision
Fri Jul 12deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Complaint handling
In the Ombudsman’s words
In 2021 Miss B was told by Monzo that they were closing her account.Account closed or refused
Miss B brought her complaint to the ombudsman service.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4768772.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.