Barclays Bank Plc
Financial Ombudsman decision DRN-4765955 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Jan 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
I’m aware that Miss K has recently also told us about separate funds that she says were sent to a different customer of Barclays – however, this wasn’t investigated as part of this case here, which has been referred to me for decision, and our Investigator explained to Miss K that should she wish to bring a complaint about Barclays regarding funds paid to a different customer of Barclays, then she should bring that as a separate matter. This decision here will therefore address only the payments totalling around £5,000 sent to the one Barclays customer our Investigator looked at.APP scam refund refused
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4765955.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.