Santander UK Plc
Financial Ombudsman decision DRN-4765489 Not upheld
Not upheldoutcome, as published by the Ombudsman
£9redress stated in the decision
Wed Apr 24deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Complaint handling
In the Ombudsman’s words
His account was blocked whenFunds blocked or frozen
Mr C complained to Cahoot about strand 1 and he was dissatisfied with Cahoot’s service and not getting a response to his complaint.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4765489.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.