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Capquest Debt Recovery Limited

Financial Ombudsman decision DRN-4765365 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Data and privacy

In the Ombudsman’s words

A complaint was raised.Complaint handling

Mr M also asked for information explaining how he could raise a Data Subject Access Request (DSAR).Data and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4765365.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.