HSBC UK Bank Plc
Financial Ombudsman decision DRN-4765296 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Feb 25deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Complaint handling
In the Ombudsman’s words
Mrs M complains HSBC UK Bank PLC failed to protect her accounts from fraudulent activity which led to unauthorised transactions on her accountUnauthorised transaction
Mrs M also says she was not shown any empathy or given any advice or practical solutions to help her through this difficult time. She wanted a direct point of contact for her complaint and is also not happy with how long she had to wait for the refund.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4765296.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.