J.P. Morgan Europe Limited

Financial Ombudsman decision DRN-4763971 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Thu May 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Support for vulnerable customers

In the Ombudsman’s words

Mrs C has complained to Chase – and to us – before about the fact that she receives calls from Chase despite the fact that she isn’t able to speak on the phone due to disability.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4763971.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.