Barclays Bank UK PLC

Financial Ombudsman decision DRN-4763536 Upheld

Upheldoutcome, as published by the Ombudsman

£750redress stated in the decision

Wed Apr 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Support for vulnerable customers

In the Ombudsman’s words

I’m upholding Mr C’s complaint and asking Barclays to refund all the interest and charges linked to the overdraft from Mr C’s account from December 2016 onwards.Charges and fees

Barclays should also pay Mr C £750 compensation in recognition of its failures to offer support to a vulnerable consumerSupport for vulnerable customers

Rules cited

FCA CONC (Consumer Credit sourcebook)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4763536.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.