Barclays Bank UK PLC

Financial Ombudsman decision DRN-4762957 Not upheld

Not upheldoutcome, as published by the Ombudsman

£4,040redress stated in the decision

Fri Oct 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Product mis-sold

In the Ombudsman’s words

he didn’t sign the document and that his signature must have been forged by the mortgage advisorUnauthorised transaction

It also stated that mis-selling, poor service, and contractual disputes don’t constitute valid refund reasons under the terms of the SchemeProduct mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4762957.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.