Bank of Scotland Plc

Financial Ombudsman decision DRN-4761757 Upheld

Upheldoutcome, as published by the Ombudsman

£1,328redress stated in the decision

Fri Jul 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Complaint handling

In the Ombudsman’s words

Halifax made a mistake and sent the payment to Mr P’s mortgage accountPayment delayed or failed

Halifax’s poor handling of the February 2023 callComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4761757.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.