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American Express Services Europe Limited

Financial Ombudsman decision DRN-4760639 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

He’s unhappy that Amex prematurely closed the dispute and failed to reverse the charge.Card dispute or chargeback

I find that Amex didn’t handle Mr S’s chargeback request fairly.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4760639.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.