Lloyds Bank PLC

Financial Ombudsman decision DRN-4759615 Not upheld

Not upheldoutcome, as published by the Ombudsman

£17,760redress stated in the decision

Fri Jun 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

Lloyds Bank agreed to refund £17,760 – the cheque payment Mrs R had complained about – saying that it didn’t have enough information on file to demonstrate that it was an authorised payment.Unauthorised transaction

Mrs R complained when she didn’t get responses and when she received poor service.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4759615.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.