Worldremit Limited
Financial Ombudsman decision DRN-4759043 Upheld
Upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Tue May 21deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Identity checks and access
In the Ombudsman’s words
Mr D complains his WorldRemit Ltd account was used by an unknown third party to send money abroad on two occasions.Unauthorised transaction
He is concerned his identity and personal details have been compromised by WorldRemit.Identity checks and access
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4759043.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.