Topaz Finance Limited

Financial Ombudsman decision DRN-4758255 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue May 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Service failure

In the Ombudsman’s words

Heliodor has unfairly increased the variable interest rate on their mortgage independently from movements in Bank of England Base Rate (BoEBR)Interest and rates

Mr B was made to wait an inordinately long time for a phone call he made on 29 March 2023 to be answeredService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4758255.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.