Yorkshire Building Society

Financial Ombudsman decision DRN-4758244 Upheld

Upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Sat Jan 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

wrongly told by Yorkshire Building Society (“YBS”) that they could use an existing mortgage offer to remortgage their existing homeMortgage administration

they said it took YBS a considerable time to resolve thingsComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4758244.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.