Santander UK Plc
Financial Ombudsman decision DRN-4755215 Upheld
Upheldoutcome, as published by the Ombudsman
£387redress stated in the decision
Mon May 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Service failure
In the Ombudsman’s words
Mr K complains that Santander UK Plc blocked a transaction on his credit card even though he confirmed it was genuine.Card dispute or chargeback
the second part, which has given rise to this complaint, is the service provided to Mr K when trying to get the block removed.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4755215.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.