Barclays Bank UK PLC

Financial Ombudsman decision DRN-4754118 Not upheld

Not upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Mon Jul 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Mortgage administration

In the Ombudsman’s words

He says this has caused the mortgages to go into arrears, and the resulting entries on his credit file have impacted on his ability to obtain credit.Credit file reporting

This complaint is about two buy-to-let (BTL) mortgages Mr P holds with Barclays Bank UK PLC. Mr P is unhappy that Barclays didn’t increase his direct debit payment each time the interest rate went up.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4754118.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.