Barclays Bank UK PLC

Financial Ombudsman decision DRN-4752800 Upheld

Upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Fri May 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

unfairly treated their account as a dormant account and subsequently closed itAccount closed or refused

They had complained to Barclays, but it hadn’t taken any action with their complaint between February and August 2022Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4752800.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.