Nationwide Building Society

Financial Ombudsman decision DRN-4752557 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£450redress stated in the decision

Tue May 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

Nationwide had allowed payments to be made from the late Mrs H’s account, to someone who didn’t have letters of administration for the estate.Unauthorised transaction

He also said he wanted Nationwide to adopt very stringent measures in future in order to prevent events such as these from ever happening again.Complaint handling

Rules cited

Payment Services Regulations 2017, FCA DISP (Dispute Resolution)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4752557.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.