Santander UK Plc
Financial Ombudsman decision DRN-4750468 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Jul 26deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Credit file reporting
In the Ombudsman’s words
This resulted in Mr H being charged about £115 in overdraft interest and fees which he would not have been charged on a student account.Charges and fees
He told us that Santander’s error had impacted his credit score, and will continue to affect it for the next five years.Credit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4750468.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.