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Contis Financial Services Limited

Financial Ombudsman decision DRN-4749744 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

Miss E complains that Contis Financial Services Limited trading as Solaris didn’t do enough to help her when she told it about a dispute she had with a merchant over services paid for using her Solaris debit card.Card dispute or chargeback

Miss E argues Solaris’ handling of the chargeback was poor. She says she contacted Solaris on a number of occasions and had a number of challenges trying to get updates and progress the matter with it.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4749744.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.