Barclays Bank UK PLC

Financial Ombudsman decision DRN-4748690 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Fri May 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

Mr T complains Barclays Bank UK Plc won’t refund a number of transactions made from his current account which he says he didn’t authorise.Unauthorised transaction

I’ve reconsidered the overall impact of Barclays providing the wrong information and taking longer than promised to look into Mr T’s disputed transactions in light of his comments.Complaint handling

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4748690.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.