Vanquis Bank Limited

Financial Ombudsman decision DRN-4747211 Not upheld

Not upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Wed Sep 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

Mr V complains that Vanquis Bank Limited applied unfair charges to his account.Charges and fees

Vanquis acknowledged that it provided Mr V with incorrect information about the charges that would be applied to his transaction. It has also accepted that there were other service issues when Mr V contacted it about the charges.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4747211.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.