National Westminster Bank Plc

Financial Ombudsman decision DRN-4746399 Upheld

Upheldoutcome, as published by the Ombudsman

£75redress stated in the decision

Wed Aug 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Service failure

In the Ombudsman’s words

blocked him from buying goods online using his debit cardCard dispute or chargeback

I don’t think NatWest did enough to assist Mr P when he made contact with it and this caused him some inconvenienceService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4746399.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.