Lloyds Bank PLC

Financial Ombudsman decision DRN-4744850 Upheld

Upheldoutcome, as published by the Ombudsman

£14,722redress stated in the decision

Tue May 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

pay interest on any consequent periods of the account being in creditCharges and fees

compensation for not fully dealing with all her complaint points originally and the consequent delays and inconvenience caused by thisComplaint handling

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4744850.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.