HSBC UK Bank Plc
Financial Ombudsman decision DRN-4743997 Upheld
Upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Tue May 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Service failure
In the Ombudsman’s words
Mr P bought an item from a retailer (the ‘supplier’) in April 2023 using his HSBC debit card – but because it didn’t arrive he called HSBC to raise a dispute.Card dispute or chargeback
Mr P complains about how HSBC UK Bank Plc handled a payment dispute he brought to it.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4743997.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.