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National Westminster Bank Plc
Financial Ombudsman decision DRN-4742052 Not upheld
Not upheldoutcome, as published by the Ombudsman
£668redress stated in the decision
Wed Jul 03deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
Mr J complains that National Westminster Bank Plc has treated him unfairly in relation to some transactions on his credit cardCard dispute or chargeback
Mr J says he repeatedly received bad customer service from NatWest around addressing these transactions and surrounding issues.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4742052.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.