Barclays Bank UK PLC

Financial Ombudsman decision DRN-4741157 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Mon May 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Mrs V is unhappy that Barclays Bank UK PLC applied payments that she made to her mortgage incorrectly.Mortgage administration

Mrs V wasn’t satisfied with Barclays response and felt that a larger award of compensation was merited because of what had happened. So, she referred her complaint to this service.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4741157.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.