National Westminster Bank Plc

Financial Ombudsman decision DRN-4737502 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£400redress stated in the decision

Mon May 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Mr B complains that National Westminster Bank Plc (NatWest) has treated him unfairly when he applied to change his mortgage from repayment to interest only.Mortgage administration

In May 2023 a formal complaint was raised by Mr B about the lack of contact he’d received from NatWest in relation to his application.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4737502.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.