Lloyds Bank PLC

Financial Ombudsman decision DRN-4735914 Not upheld

Not upheldoutcome, as published by the Ombudsman

£217redress stated in the decision

Mon Jun 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Bereavement and power of attorney

In the Ombudsman’s words

Lloyds said it wouldn’t discuss the mortgage fully with Mrs J until she obtained letters of administration appointing her as administrator of the late Mr J’s estate.Mortgage administration

Mrs J brings this complaint on behalf of the estate of her late husband, Mr J.Bereavement and power of attorney

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4735914.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.