Santander UK Plc
Financial Ombudsman decision DRN-4735231 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu May 09deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Complaint handling
In the Ombudsman’s words
Mr B complains that Santander UK Plc won’t refund payments he says he did not make.Unauthorised transaction
He was also unhappy with Santander’s response regarding that issue. He says he still has not been provided with the calls in an accessible format.Complaint handling
Rules cited
Payment Services Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4735231.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.