Firms › Bank of Scotland Plc ›
Bank of Scotland Plc
Financial Ombudsman decision DRN-4734372 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Oct 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Support for vulnerable customers
In the Ombudsman’s words
Miss L complains that Bank of Scotland trading as Halifax (BoS) incorrectly told her that having an overdraft with them wouldn’t negatively impact her credit score.Credit file reporting
From listening to Miss L’s calls with BoS, I’ve noted that she told their agents about her medical condition and the support she needed from them when speaking on the phone.Support for vulnerable customers
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4734372.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.